Privacy Policy
NEULEAD (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, or use our services.
CONTACT INFORMATION
NEULEAD
Plot 2 Ayo Jagun Street, Lekki Phase 1, Lagos, Nigeria
Email: [hello@neulead.net](mailto:hello@neulead.net)
Phone/WhatsApp: +2349015102070
1. WHO WE ARE
NEULEAD is a digital agency providing websites, paid ads, SEO, automation/CRM, and chatbot services. For privacy questions or requests, email: [hello@neulead.net](mailto:hello@neulead.net).
2. INFORMATION WE COLLECT
A) Information you provide
We may collect information you submit through forms, email, WhatsApp, calls, or direct messages, such as:
* Full name
* Email address
* Phone/WhatsApp number
* Business name and website (if provided)
* Location (if provided)
* Messages, project briefs, and service requests
* Preferred meeting day/time and contact method
B) Information collected automatically (website usage)
When you browse our website, we may collect:
* IP address and approximate location
* Browser type and device information
* Pages visited, time spent, clicks, and referral source
* Cookie identifiers and analytics signals (see Section 7)
C) Client/work data (if you become a client)
If you engage NEULEAD, we may process additional data needed to deliver services, including:
* Website/admin access details you provide
* Advertising account identifiers and campaign data
* Analytics data (e.g., conversions and events)
* Lead/customer data you share for CRM and automation setup
We use this information only to deliver and improve the agreed services.
3. HOW WE USE YOUR INFORMATION
We use your information to:
* Respond to enquiries and provide support
* Book and confirm calls/appointments
* Deliver services (websites, ads, SEO, automation/CRM, chatbots)
* Send project updates and important service communications
* Improve our website and service quality
* Maintain security, prevent fraud, and enforce policies
* Comply with legal obligations where required
4. LAWFUL BASIS FOR PROCESSING (WHERE APPLICABLE)
Depending on the context and location, we process personal information based on:
* Consent (e.g., newsletter subscription)
* Contract (to provide services you request/purchase)
* Legitimate interests (e.g., replying to enquiries, improving services, securing systems)
* Legal obligations (where required)
5. WHEN WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share information only when necessary with:
* Service providers we use to operate our website and deliver services (hosting, email, analytics, form tools, CRM/automation tools, chatbot platforms)
* Payment processors (if applicable)
* Professional advisers (legal/accounting) if required
* Authorities/regulators if required by law
These parties are expected to use your information only for the purposes we specify and to protect it appropriately.
6. INTERNATIONAL DATA TRANSFERS
Because we may use third-party tools and serve clients globally, your information may be processed outside Nigeria. We take reasonable steps to ensure appropriate safeguards are in place.
7. COOKIES AND TRACKING
We may use cookies and similar technologies to:
* Make the website work properly
* Understand website usage (analytics)
* Measure marketing performance (where enabled)
You can control cookies through your browser settings. Disabling cookies may affect some website features.
(Optional) If we use a cookie banner or consent tool, we may also provide a separate Cookie Policy page.
8. DATA RETENTION
We keep personal information only for as long as necessary to:
* Respond to you
* Deliver services
* Meet legal/accounting requirements
* Resolve disputes and enforce agreements
When information is no longer required, we delete or anonymize it where feasible.
9. SECURITY
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10. YOUR RIGHTS
Depending on applicable law, you may have rights to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion (where applicable)
* Object to or restrict certain processing
* Withdraw consent (where processing is based on consent)
To make a request, email [hello@neulead.net](mailto:hello@neulead.net) with the subject: “Privacy Request.”
11. MARKETING COMMUNICATIONS
If you opt in to receive updates, you can unsubscribe anytime (where applicable) or email us at [hello@neulead.net](mailto:hello@neulead.net) to stop marketing messages.
12. CHILDREN’S PRIVACY
Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children.
13. THIRD-PARTY LINKS
Our website may contain links to third-party sites (e.g., social platforms). We are not responsible for their privacy practices. Please review their policies separately.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
15. CONTACT
Questions or requests:
Email: [hello@neulead.net](mailto:hello@neulead.net)
Phone/WhatsApp: +2349015102070
Address: Plot 2 Ayo Jagun Street, Lekki Phase 1, Lagos, Nigeria